RESERVATIONS  1 800 322 6677

VANTAGE DELUXE WORLD TRAVEL

Press Releases

Travelers Enjoy State-of-the-Art Trip Planning Services through Vantage's New Comprehensive Online Customer Care Center

BOSTON (June 14, 2006) - Travelers who book trips with Vantage Deluxe World Travel will now have full-service trip planning resources and information at their fingertips 24-hours a day. A new online customer care service center - "My Account" - allows travelers to receive real time information and planning services from booking through departure.

"Our new 'My Account' service site is a major upgrade for our travelers," states David Gevanthor, executive vice president of Vantage. "Travelers can have more control over their trip planning, receive more detailed information, and have records of all trip details and transactions in one convenient place." These enhancements were undertaken in response to research, which shows that adults aged 50+ - a prime travel segment with Vantage - represent one of the fastest growing segments of Internet users. Gevanthor notes that the Vantage traveler has been particularly responsive to Web services, and that the recent upgrade is part of the firm's ongoing commitment to deepen technological capabilities aimed at improving the overall travel experience.

Vantage travelers will now be able to make payments via secure online transactions; view flight and hotel itinerary and request changes; access real-time information, including new departure dates and special pricing; complete passenger checklists; purchase optional tours and pre-and post-trip extensions; complete a preference profile and account information that will populate other travel forms and documents, such as passport and immigration information; review earned travel credits; and complete pre- and post-trip surveys. Travelers will also have access to more detailed and personalized information about each trip, including itinerary details, weather, hotel descriptions, currency information, visa information, and more.

Gevanthor notes that this will save customers time spent making calls and also allow e-mails to get answers to their questions, expediting response time. The full-service "My Account" will be supplemented by enhanced phone center service and automatic e-mail confirmations, all designed to provide a rich and participatory travel experience for travelers. This new center compliments other recent innovations, including the ability to download a customized Vantage E-Travel Guide on any preferred destination.

For more information on the new "My Account" services, visit www.vantagetravel.com/myaccount.

About Vantage Deluxe World Travel

Vantage Deluxe World Travel creates upscale, affordable travel programs for mature travelers. Escorted itineraries are unique to Vantage, providing complete packages - including airfare, many meals, and sightseeing. Founded in 1983 as a part of The Vantage Group, Inc., Vantage is a $200 million, diversified travel/direct marketing company that has escorted more than 400,000 travelers to global destinations. The company has headquarters in Boston, Mass, with subsidiary offices in London, England; Passau, Germany; Beijing, China; Buenos Aires, Argentina; and Opatija, Croatia.

Media contact: Helen Knight, APR King Knight Communications, 813-961-6051; helen@kingknight.com


Back to main News Room page