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Travelers Enjoy State-of-the-Art Trip Planning Services through Vantage's
New Comprehensive Online Customer Care Center
BOSTON (June 14, 2006) - Travelers who book trips with Vantage Deluxe World
Travel will now have full-service trip planning resources and information at
their fingertips 24-hours a day. A new online customer care service center -
"My Account" - allows travelers to receive real time information and planning
services from booking through departure.
"Our new 'My Account' service site is a major upgrade for our travelers," states
David Gevanthor, executive vice president of Vantage. "Travelers can have more
control over their trip planning, receive more detailed information, and have
records of all trip details and transactions in one convenient place." These
enhancements were undertaken in response to research, which shows that adults
aged 50+ - a prime travel segment with Vantage - represent one of the fastest
growing segments of Internet users. Gevanthor notes that the Vantage traveler
has been particularly responsive to Web services, and that the recent upgrade
is part of the firm's ongoing commitment to deepen technological capabilities
aimed at improving the overall travel experience.
Vantage travelers will now be able to make payments via secure online
transactions; view flight and hotel itinerary and request changes; access
real-time information, including new departure dates and special pricing;
complete passenger checklists; purchase optional tours and pre-and post-trip
extensions; complete a preference profile and account information that will
populate other travel forms and documents, such as passport and immigration
information; review earned travel credits; and complete pre- and post-trip
surveys. Travelers will also have access to more detailed and personalized
information about each trip, including itinerary details, weather, hotel
descriptions, currency information, visa information, and more.
Gevanthor notes that this will save customers time spent making calls and also
allow e-mails to get answers to their questions, expediting response time. The
full-service "My Account" will be supplemented by enhanced phone center service
and automatic e-mail confirmations, all designed to provide a rich and
participatory travel experience for travelers. This new center compliments
other recent innovations, including the ability to download a customized
Vantage E-Travel Guide on any preferred destination.
For more information on the new "My Account" services, visit
www.vantagetravel.com/myaccount.
About Vantage Deluxe World Travel
Vantage Deluxe World Travel creates upscale, affordable travel programs for
mature travelers. Escorted itineraries are unique to Vantage, providing
complete packages - including airfare, many meals, and sightseeing. Founded in
1983 as a part of The Vantage Group, Inc., Vantage is a $200 million,
diversified travel/direct marketing company that has escorted more than 400,000
travelers to global destinations. The company has headquarters in Boston, Mass,
with subsidiary offices in London, England; Passau, Germany; Beijing, China;
Buenos Aires, Argentina; and Opatija, Croatia.
Media contact: Helen Knight, APR King Knight Communications,
813-961-6051; helen@kingknight.com
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