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Travel Health Advisory Update


UPDATED: Tuesday, July 28, 2020 10:00 a.m. EST

An update from Vantage Founder & Chairman Henry R. Lewis

Dear Traveler,

As you know, the global COVID-19 pandemic has made travel very tricky. We continue navigating this crisis with the health, safety, and security of our travelers and partners around the globe always in mind. It’s with a heavy heart that we’ve made the difficult decision to extend the postponement of all journeys through December 31, 2020.

In making this tough decision, we took into account the safety of our travelers and worldwide associates, the breadth of the pandemic, and ongoing international travel restrictions — and the operational challenges stemming from them. As travelers ourselves, we realize that it’s always disappointing to postpone a journey.

In our 36 years, we’ve prided ourselves on delivering outstanding and unforgettable journeys to our travelers. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that we’re known for is an understatement. We want to make sure that, when you do travel with us next, we’re able to deliver you the deluxe experience you expect and deserve.

At the moment, we’re hard at work contacting all impacted travelers and rescheduling their journeys. If you are one of these travelers, you’ve likely already received an email from us about your 2020 journey. If you haven’t heard from us yet, you will shortly. Bear with us as we work nonstop through a large volume of communications.

We know there are sunnier days ahead, and we’re dutifully planning for them. Silver linings are more important than ever right now, and here are a few:

  • We recently announced our Ship to Shore: The Vantage Safe Travels Initiative, which details all the measures we’re taking to keep you safe whenever you travel with us
  • We’ve extended our enhanced Book with Confidence policy to ensure our travelers enjoy the most flexibility during this challenging time
  • We recently announced new 2021 North American journeys by land and small ship
  • Next year, we look forward to the debut of our new 5-star Ocean Explorer, followed by its sister ship Ocean Odyssey in 2022. Click here for additional information

I apologize for the inconvenience this might’ve caused. Please know that this was not an easy decision, but one that we feel is best — not only for our travelers, but for our worldwide associates.

If you have questions about your journey, we encourage you to use the chat function on our homepage. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 — please note that we anticipate a high call volume while we work with impacted travelers.

Thank you again for your ongoing loyalty to Vantage. Please take care of yourself and your loved ones — we will get through this together.

We look forward to traveling with you in 2021 and beyond.

Sincerely,

Henry R. Lewis

Founder & Chairman

Vantage Deluxe World Travel


UPDATED: Friday, July 17, 2020 9:14 a.m. EST

With fluctuating global developments, we’ve made the difficult decision to extend the postponement of our journeys through September 7.

Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30.

We are currently in the process of contacting all impacted travelers. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures.

We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. As a reminder, you can always view your journey information and make payments via My Portfolio. Thank you for your ongoing understanding during this difficult time.

For more information on the safety precautions we’ve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative.



UPDATED: Wednesday, July 1, 2020 10:00 a.m. EST

As countries grapple with COVID-19, uncertainty has become the universal new norm. As we’ve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps we’re taking to address any changes to your travel plans. Now, with the European Union’s new travel restrictions barring entrance for American travelers, we’re updating you once more.

Fortunately, this temporary ban has no immediate impact on Vantage journeys, which are currently suspended through August 14. European officials will be reviewing a country’s status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change.



UPDATED: Monday, June 29, 2020 1:00 p.m. EST

In our 36 years as a deluxe travel company, we’ve planned every journey around memorable destinations and experiences with your health, safety, and security as a priority. Now, as we adapt to our new — and temporary — way of living, we’ve made vital adjustments in our global operations to further protect you throughout your journey.

Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice — the leading independent global manager of ships on inland waterways — as well as local governments, we’ve implemented Ship to Shore: The Vantage Safe Travels Initiative.

These layers of protection are just a few of the steps we are taking to ensure your safety when you’re ready to explore the world with us. Click the link above to find out more.

Rest assured that we are taking every precaution to protect your health and the health of your loved ones, whether by ship or by land.

Thank you for being part of the Vantage family. We look forward to seeing you soon.



UPDATED: Monday, June 15, 2020 9:13 a.m. EST

Vantage extends postponement of journeys through August 14

The ability to deliver travel experiences is an evolving situation, one based on local government regulations and public health protocols. Since temporarily suspending operations on March 11, we’ve remained hard at work to keep up with developments across the globe while making decisions that best serve our travelers and our worldwide associates. We are a deluxe travel company trying to navigate a world in which we cannot travel right now, which impacts not only our journeys, but the thousands of hardworking, dedicated people who make them possible.

Now, under the guidance of the World Health Organization and regional local health authorities, we’re creating new health and safety protocols so that your health, safety, and security continue to be our top priority once we start traveling again.

With the safety of our travelers in mind and to accommodate the changes the ongoing global health crisis demands, we’ve made the difficult decision to extend the postponement of our journeys through August 14, 2020.

Additionally, due to new country-specific travel restrictions, we must postpone our African journeys through September 1. All China and Mongolia journeys must be postponed until 2021.

Please bear with us as we contact all impacted travelers. We understand you want to know the status of your departure as soon as possible. We ask for your patience as we work with impacted guests, based on the immediacy of their departures. We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. As a reminder, you can always view your journey information and make payments via My Portfolio. Thank you for your patience during this difficult time.


UPDATED: Tuesday, May 19, 2020 8:56 a.m. EST

Vantage extends postponement of journeys through July 11

As we continue to navigate this global health crisis, we’ve all been required to change our lives and exercise increased flexibility. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. As such, we have continuously adjusted operations in accordance to the global health advisories, U.S. State Department, and local governments around the world. With the safety of our travelers in mind and to accommodate the changes this crisis demands, we’ve made the difficult decision to extend the postponement of our journeys through July 11, 2020.

We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible.

While we are unable to travel right now, the travel industry is resilient. More importantly, our travelers are resilient. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. 

We are in the process of contacting and working with impacted guests. If you would like to speak to our Concierge about a journey scheduled to depart after July 11, 2020, please contact us via the chat function on our homepage, email us at customercare@vantagetravel.com, or call us at 1-888-982-6824. As a reminder, you can always view your journey information and make payments via My Portfolio.

UPDATED: Wednesday, April 29, 2020 5:03 p.m. EST

Vantage extends postponement of journeys through June 14


As we continue to navigate these uncharted waters, we are working around the clock to do what is right for our travelers. In this spirit, we’ve made the decision to extend the postponement of our journeys through June 14.

We are in the process of working with impacted guests. If you would like to speak to our Concierge about a journey scheduled to depart after June 14, 2020, please contact us via the chat function on our homepage, email us at customercare@vantagetravel.com, or call us at 1-888-982-6824. As a reminder, you can always view your journey information and make payments via My Portfolio.

UPDATED: Monday, April 6, 2020 2:14 p.m. EST

OUR COMMITMENT TO YOU IS UNWAVERING


The world is facing unprecedented times with COVID-19. We’re all enduring a lot as we make crucial adjustments to our everyday lives, including social distancing from loved ones and halting unnecessary travel. To that end, we have made the decision to extend our temporary suspension of all journeys through May 24, 2020.

We are deeply appreciative of your understanding as we navigate an ever-changing situation — and acknowledge your disappointment if your journey with us has been affected.

Since our original announcement on March 11, we have worked tirelessly with our travelers to move their departure dates. If your departure date falls within our new window of suspended journeys, we will soon be reaching out to you to reschedule your departure with a Future Travel Credit valued at 110% of the monies paid to Vantage, which can be applied to any 2020 or 2021 departure. By adding increased value, you’ll have new opportunities to upgrade your airfare or cabin class, add an optional pre- or post-trip extension, purchase optional tours, and more. You’ll have 12 months from your original departure date to utilize your Future Travel Credit.

Please note: We appreciate your patience while we contact impacted travelers. If your journey was scheduled to depart on or before May 24, 2020, please call 1-888-514-7617 to reschedule your journey or to review your options. If you would like to speak to a representative about a journey scheduled to depart after May 24, 2020, please contact us via the chat function on our homepage, email customercare@vantagetravel.com, or call 1-888-982-6824. As a reminder, you can view your journey information and make payments via My Portfolio.

Although we’re unable to travel at the moment, let us remember that it’s for a good reason. The health, safety, and security of our guests, employees, and overseas partners remain our first priority — now and always. We thank you for your continued support.

WHAT ELSE YOU NEED TO KNOW


Taking care of you
Your health, safety, and security are paramount. We continue to monitor travel and health advisories from the World Health Organization and the U.S. State Department, while communicating with our overseas offices and vendors to protect the health and safety of our staff, crew, and partners worldwide.

Navigating these unchartered waters — together
If you’ve reached out to us lately, you may have experienced longer than normal hold times, since we’re working with impacted travelers to reschedule their journeys. We’ve also shifted our email communications to give you more opportunities for “armchair travel” — or, exploring a destination virtually. Just because we can’t travel the way we prefer doesn’t mean we can’t travel from the comfort of our own homes.

A big thank you, from us
The news may change every day, but our commitment to you does not. Right now, we are so grateful for your loyalty, flexibility, and understanding. We’re also endlessly appreciative of all the essential employees out there — from doctors and nurses to grocery clerks and postal workers and all other essential personnel. However small it may seem at the moment, spring has arrived in the U.S. — a gentle but poignant reminder that hope springs eternal.

UPDATED: Friday, March 20, 2020 5:33 p.m. EST

Events of the world are changing daily, including the recent postponement of the 2020 Passion Play in Oberammergau, Germany. If you have reserved a river cruise with an Oberammergau extension, please click here for more information.

In the meantime, we ask for your patience as we work with impacted guests. We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience during this difficult time.


UPDATED: Tuesday, March 17, 2020 5:05 p.m. EST

As of March 17, 2020, Vantage is temporarily suspending departures of all journeys through April 30. This is a changing situation, but we believe that this decision is the best one in order to offer our travelers the right support and protection. We are presently contacting impacted travelers, beginning with those who have the most immediate departure dates.

This is an unsettling time, and events of the world change daily. Rest assured that we are collaborating with our offices around the globe and with our regional vendors to take every precaution, so that when you are ready to travel again, Vantage will be there for you, as we have always been.

We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.



UPDATED: Friday, March 13, 2020 11:51 a.m. EST

In light of new travel restrictions due to the ongoing COVID-19 situation, Vantage is temporarily suspending our European journeys as of March 13, 2020 through April 12, 2020.

This is a changing situation, but we believe that this decision is the best one in order to offer our travelers the right support and protection. We are presently working with impacted travelers. In light of new travel restrictions, we are currently experiencing a high volume of calls resulting in unusually long wait times. Given the immediacy of some departures, we will prioritize these calls. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.


A letter from Vantage Founder & Chairman Henry R. Lewis

Thank you for being a valued member of the Vantage family. For more than 36 years, we’ve worked hard to create the enriching and exciting journeys that have earned us the honor of being your preferred travel partner. That’s why I want to personally update you on the COVID-19 (coronavirus) situation and the steps we’re taking to protect your health, safety, and security — now and in the future.

In light of new travel restrictions due to COVID-19, Vantage is suspending our European land, river, and ocean cruise operations until April 12, 2020. We are currently working with impacted travelers to move their departures.

Travel is all about change — whether it’s the change we experience upon discovering new destinations or adjusting to flight or itinerary modifications on the fly. This is not the first time Vantage has weathered a shifting travel landscape and we want to assure you that we are working around the clock to ensure all precautionary measures have been taken to protect you and your loved ones.

Coordinating closely with our vendors and regional offices around the globe, we have implemented enhanced screening, prevention, and control measures for our global journeys. We are regularly updating our website with the latest news and information.

Over the past days and weeks, we have also rolled out enhanced policies to benefit our travelers, including a risk-free cancellation policy valid through April 30 for new and existing 2020 reservations. Details are available on our website. Additionally, we continue to partner with Trip Mate to offer you the most comprehensive travel coverage. With Vantage’s Travel Protection Plan, the full value of your investment is protected for cancellation up to and including the day of departure, with either cash back or trip credit returned, depending on the reason for cancellation.

We continue to monitor travel advisories from the U.S. State Department and the World Health Organization.

We thank you for sticking by us in these challenging times. Above else, we admire your passion for exploring the world — and we look forward to seeing you on a Vantage journey again soon. The Vantage community is strong, and we remain optimistic and committed to you — now and always.

Sincerely,

Henry R. Lewis
Founder & Chairman
Vantage Deluxe World Travel



UPDATED: Thursday, March 12, 2020 10:03 a.m. EST

In light of new travel restrictions, we are currently experiencing a high volume of calls resulting in unusually long wait times. Given the immediacy of some departures, we will prioritize these calls. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.


UPDATED: Wednesday, March 11, 2020 3:57 p.m. EST

At Vantage, we value your trust and have heard your concerns following the Coronavirus outbreak (COVID-19). We recognize that this is a time of uncertainty for you. We are working diligently to adhere to global safety regulations and want to ensure you that your health, safety and security are our number one priority.

We are closely monitoring U.S. State Department, Centers for Disease Control (CDC), and World Health Organization (WHO) statements to stay on top of updates as they occur.

We have proactively implemented several preventative measures, including coordinating closely with our vendors and regional offices to implement enhanced screening, prevention, and control measures for our global journeys, including:

  • Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage

  • During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary

  • Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation

We have implemented temporary cancellation terms and conditions for current and new bookings:

April - June departures
For new and existing reservations on departures between April 1, 2020, and June 30, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 30 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

July - August departures
For new and existing reservations on departures between July 1, 2020, and August 31, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 60 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

September - December departures
For new and existing reservations on departures between September 1, 2020 and December 31, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 90 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

Please note that these temporary cancellation terms are valid for new and existing reservations booked by 4/30/2020 on departures between 4/1/2020 and 12/31/2020 provided that cancellation requests are received in writing at least 30 to 90 days prior to departure, as per the travel breakdown explained above. Cancellation penalties for qualifying reservations will be waived, and guests will be returned the full paid value for their purchase in the form of a Future Travel Certificate. Travel Protection costs, if purchased through Vantage, will be included in the certificate value. Future Travel Certificates must be used toward a journey departing by December 31, 2020. Guests are not eligible for a refund and/or future travel certificate from both their insurance provider and Vantage Travel Service, Inc. The total amount of any refunds and/or future travel certificates received from Vantage Travel Service, Inc. and/or insurance provider cannot exceed the purchase price.

For more detailed information on Covid19 updates, please visit these sites directly:
Centers for Disease Control (CDC)
World Health Organization (WHO)
Vantage's Risk-Free Cancellation Policy



FAQs

Where can I find out more information about the Coronavirus outbreak (COVID-19)?
We have up-to-date information on our travel advisory page here: www.vantagetravel.com/advisory-update

What organization is Vantage getting its information from?
We are closely monitoring the statements from the U.S. State Department, the Centers for Disease Control (CDC), and the World Health Organization (WHO) in order to stay ahead of any changing situation.

How has Vantage's cancellation policy been updated?
We have a temporary risk-free cancellation policy in place. You can find more information here: www.vantagetravel.com/riskfree

Does this temporary exception to the standard booking policy apply to new reservations?
Yes, this applies to all current and new reservations made by April 30, 2020.

If I still plan to travel, do I need to contact Vantage?
There's no need to call us if you still plan to travel in the coming months. We look forward to welcoming you on board one of our deluxe ships or land tours.

If I do plan to change my departure date, how do I notify Vantage?
Please call us at 1-888-514-1845 or contact your Travel Advisor. If your departure is outside of the next 90 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com.

Will masks be provided on tour?
Masks will not be provided, but you are welcome to bring your own.
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