Learn more about our Travel Heath Advisory Update and 2020 Oberammergau.

Travel Health Advisory Update


UPDATED: Monday, April 6, 2020 2:14 p.m. EST

OUR COMMITMENT TO YOU IS UNWAVERING


The world is facing unprecedented times with COVID-19. We’re all enduring a lot as we make crucial adjustments to our everyday lives, including social distancing from loved ones and halting unnecessary travel. To that end, we have made the decision to extend our temporary suspension of all journeys through May 24, 2020.

We are deeply appreciative of your understanding as we navigate an ever-changing situation — and acknowledge your disappointment if your journey with us has been affected.

Since our original announcement on March 11, we have worked tirelessly with our travelers to move their departure dates. If your departure date falls within our new window of suspended journeys, we will soon be reaching out to you to reschedule your departure with a Future Travel Credit valued at 110% of the monies paid to Vantage, which can be applied to any 2020 or 2021 departure. By adding increased value, you’ll have new opportunities to upgrade your airfare or cabin class, add an optional pre- or post-trip extension, purchase optional tours, and more. You’ll have 12 months from your original departure date to utilize your Future Travel Credit.

Please note: We appreciate your patience while we contact impacted travelers. If your journey was scheduled to depart on or before May 24, 2020, please call 1-888-514-7617 to reschedule your journey or to review your options. If you would like to speak to a representative about a journey scheduled to depart after May 24, 2020, please contact us via the chat function on our homepage, email customercare@vantagetravel.com, or call 1-888-982-6824. As a reminder, you can view your journey information and make payments via My Portfolio.

Although we’re unable to travel at the moment, let us remember that it’s for a good reason. The health, safety, and security of our guests, employees, and overseas partners remain our first priority — now and always. We thank you for your continued support.

WHAT ELSE YOU NEED TO KNOW


Taking care of you
Your health, safety, and security are paramount. We continue to monitor travel and health advisories from the World Health Organization and the U.S. State Department, while communicating with our overseas offices and vendors to protect the health and safety of our staff, crew, and partners worldwide.

Navigating these unchartered waters — together
If you’ve reached out to us lately, you may have experienced longer than normal hold times, since we’re working with impacted travelers to reschedule their journeys. We’ve also shifted our email communications to give you more opportunities for “armchair travel” — or, exploring a destination virtually. Just because we can’t travel the way we prefer doesn’t mean we can’t travel from the comfort of our own homes.

A big thank you, from us
The news may change every day, but our commitment to you does not. Right now, we are so grateful for your loyalty, flexibility, and understanding. We’re also endlessly appreciative of all the essential employees out there — from doctors and nurses to grocery clerks and postal workers and all other essential personnel. However small it may seem at the moment, spring has arrived in the U.S. — a gentle but poignant reminder that hope springs eternal.


UPDATED: Friday, March 20, 2020 5:33 p.m. EST

Events of the world are changing daily, including the recent postponement of the 2020 Passion Play in Oberammergau, Germany. If you have reserved a river cruise with an Oberammergau extension, please click here for more information.

In the meantime, we ask for your patience as we work with impacted guests. We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience during this difficult time.


UPDATED: Tuesday, March 17, 2020 5:05 p.m. EST

As of March 17, 2020, Vantage is temporarily suspending departures of all journeys through April 30. This is a changing situation, but we believe that this decision is the best one in order to offer our travelers the right support and protection. We are presently contacting impacted travelers, beginning with those who have the most immediate departure dates.

This is an unsettling time, and events of the world change daily. Rest assured that we are collaborating with our offices around the globe and with our regional vendors to take every precaution, so that when you are ready to travel again, Vantage will be there for you, as we have always been.

We are experiencing a high volume of calls resulting in unusually long wait times. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.



UPDATED: Friday, March 13, 2020 11:51 a.m. EST

In light of new travel restrictions due to the ongoing COVID-19 situation, Vantage is temporarily suspending our European journeys as of March 13, 2020 through April 12, 2020.

This is a changing situation, but we believe that this decision is the best one in order to offer our travelers the right support and protection. We are presently working with impacted travelers. In light of new travel restrictions, we are currently experiencing a high volume of calls resulting in unusually long wait times. Given the immediacy of some departures, we will prioritize these calls. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.


A letter from Vantage Founder & Chairman Henry R. Lewis

Thank you for being a valued member of the Vantage family. For more than 36 years, we’ve worked hard to create the enriching and exciting journeys that have earned us the honor of being your preferred travel partner. That’s why I want to personally update you on the COVID-19 (coronavirus) situation and the steps we’re taking to protect your health, safety, and security — now and in the future.

In light of new travel restrictions due to COVID-19, Vantage is suspending our European land, river, and ocean cruise operations until April 12, 2020. We are currently working with impacted travelers to move their departures.

Travel is all about change — whether it’s the change we experience upon discovering new destinations or adjusting to flight or itinerary modifications on the fly. This is not the first time Vantage has weathered a shifting travel landscape and we want to assure you that we are working around the clock to ensure all precautionary measures have been taken to protect you and your loved ones.

Coordinating closely with our vendors and regional offices around the globe, we have implemented enhanced screening, prevention, and control measures for our global journeys. We are regularly updating our website with the latest news and information.

Over the past days and weeks, we have also rolled out enhanced policies to benefit our travelers, including a risk-free cancellation policy valid through April 30 for new and existing 2020 reservations. Details are available on our website. Additionally, we continue to partner with Trip Mate to offer you the most comprehensive travel coverage. With Vantage’s Travel Protection Plan, the full value of your investment is protected for cancellation up to and including the day of departure, with either cash back or trip credit returned, depending on the reason for cancellation.

We continue to monitor travel advisories from the U.S. State Department and the World Health Organization.

We thank you for sticking by us in these challenging times. Above else, we admire your passion for exploring the world — and we look forward to seeing you on a Vantage journey again soon. The Vantage community is strong, and we remain optimistic and committed to you — now and always.

Sincerely,

Henry R. Lewis
Founder & Chairman
Vantage Deluxe World Travel



UPDATED: Thursday, March 12, 2020 10:03 a.m. EST

In light of new travel restrictions, we are currently experiencing a high volume of calls resulting in unusually long wait times. Given the immediacy of some departures, we will prioritize these calls. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Thank you for your patience.


UPDATED: Wednesday, March 11, 2020 3:57 p.m. EST

At Vantage, we value your trust and have heard your concerns following the Coronavirus outbreak (COVID-19). We recognize that this is a time of uncertainty for you. We are working diligently to adhere to global safety regulations and want to ensure you that your health, safety and security are our number one priority.

We are closely monitoring U.S. State Department, Centers for Disease Control (CDC), and World Health Organization (WHO) statements to stay on top of updates as they occur.

We have proactively implemented several preventative measures, including coordinating closely with our vendors and regional offices to implement enhanced screening, prevention, and control measures for our global journeys, including:

  • Travelers or crew who have visited or transited via South Korea, Iran, China (including Hong Kong, Macau), and Italy within 14 days of their journey unfortunately will not be allowed to travel with Vantage

  • During your journey, any travelers or crew members who appear symptomatic with a communicable disease will be subject to medical evaluations including, but not limited to, temperature checks as deemed necessary

  • Any traveler or crew member showing symptoms of any respiratory illness while on board will be subject to screening for Coronavirus and may be subject to potential quarantine and trip cancellation

We have implemented temporary cancellation terms and conditions for current and new bookings:

April - June departures
For new and existing reservations on departures between April 1, 2020, and June 30, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 30 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

July - August departures
For new and existing reservations on departures between July 1, 2020, and August 31, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 60 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

September - December departures
For new and existing reservations on departures between September 1, 2020 and December 31, 2020, enjoy enhanced flexibility for a limited time. Postpone your journey up to 90 days prior to departure and receive a voucher for the full paid value of your trip to apply to another 2020 journey of your choice. Offer valid through April 30, 2020.

Please note that these temporary cancellation terms are valid for new and existing reservations booked by 4/30/2020 on departures between 4/1/2020 and 12/31/2020 provided that cancellation requests are received in writing at least 30 to 90 days prior to departure, as per the travel breakdown explained above. Cancellation penalties for qualifying reservations will be waived, and guests will be returned the full paid value for their purchase in the form of a Future Travel Certificate. Travel Protection costs, if purchased through Vantage, will be included in the certificate value. Future Travel Certificates must be used toward a journey departing by December 31, 2020. Guests are not eligible for a refund and/or future travel certificate from both their insurance provider and Vantage Travel Service, Inc. The total amount of any refunds and/or future travel certificates received from Vantage Travel Service, Inc. and/or insurance provider cannot exceed the purchase price.

For more detailed information on Covid19 updates, please visit these sites directly:
Centers for Disease Control (CDC)
World Health Organization (WHO)
Vantage's Risk-Free Cancellation Policy



FAQs

Where can I find out more information about the Coronavirus outbreak (COVID-19)?
We have up-to-date information on our travel advisory page here: www.vantagetravel.com/advisory-update

What organization is Vantage getting its information from?
We are closely monitoring the statements from the U.S. State Department, the Centers for Disease Control (CDC), and the World Health Organization (WHO) in order to stay ahead of any changing situation.

How has Vantage's cancellation policy been updated?
We have a temporary risk-free cancellation policy in place. You can find more information here: www.vantagetravel.com/riskfree

Does this temporary exception to the standard booking policy apply to new reservations?
Yes, this applies to all current and new reservations made by April 30, 2020.

If I still plan to travel, do I need to contact Vantage?
There's no need to call us if you still plan to travel in the coming months. We look forward to welcoming you on board one of our deluxe ships or land tours.

If I do plan to change my departure date, how do I notify Vantage?
Please call us at 1-888-514-1845 or contact your Travel Advisor. If your departure is outside of the next 90 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com.

Will masks be provided on tour?
Masks will not be provided, but you are welcome to bring your own.
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