Update: 5/2/2023
To Our Valued Guests,
As of 5.30pm on May 1st, the Vantage Travel call center has been restored. We have extended our call center hours to 9am – 7pm in anticipation of high call volume.
We deeply appreciate your continued patience as we work to restore our systems. Please be advised you may temporarily experience longer than normal wait times for service. When contacting us, please have your reservation number ready.
To reach the Contact center, dial 1-800-322-6677.
If you are calling to check on a scheduled trip, you can do so online by visiting MyPortfolio.
We will continue to provide updates on this page and on our social media channels.
Again, we thank you and look forward to welcoming you aboard.
Henry Lewis
Founder and Chairman
4/28/2023
To Our Valued Guests,
As you may be aware, on April 20 our company discovered a ransomware attack which took down our call center, website, email and other internal systems. Our employees are working around the clock to overcome these challenges to continue serving guests who are en route or preparing for future departures. We apologize for the distress this is causing and thank you for your patience as we work with the experts to resolve these matters and bring you the latest information.
As of 6:30pm ET on Friday, April 28, the Vantage Travel website went back online with limited functionality as we continue to troubleshoot. Our call center is anticipated to be back online no later than Monday, May 1.
While we work to restore our call center, we are actively monitoring messages to our temporary email vantagetravel.customercare@gmail.com,Facebook Messenger and Instagram Direct Message and replying by message or telephone as quickly as possible. When contacting us, please provide your preferred telephone number, email, and reservation number. Please continue to contact us through these channels and check back here for the latest information.
We are aware of the conflicting news reports about Vantage Travel’s operations and trip cancellations following our initial announcement and know you have questions and concerns. To confirm, trips are underway, and no trips have been disrupted or cancelled specifically due to this incident.
To confirm, we have cancelled four trips to the Netherlands due to the vessel’s readiness and two trips to Egypt. All impacted guests have been notified. With the recent U.S. State Department Sudan Travel Advisory, given the proximity, we are closely monitoring our trips to Egypt until further notice for the safety of our guests.
If you have a trip scheduled, please visit MyPortfolio to confirm your trip status.
Regarding the ransomware attack, law enforcement was notified upon discovery of the incident, and we are working with the Booz Allen Hamilton and Constangy, Brooks, Smith and Prophete firms to investigate the incident, restore our systems and protect guest information.
We appreciate your patience and look forward to serving you.
Henry Lewis
Founder and Chairman
