Concierge Service: Family & Friends Travel like VIPs

The experience of river cruising is even better than ever with our newly enhanced Concierge service onboard European river ships. Say you have something big in mind for your family and friends — an anniversary, birthday, or important family occasion on your cruise together — we’ve got all the expertise you need to make the most of your time abroad fun and enjoyable. Or maybe you’re looking for the best biking path recommendations from a local, who can show you the undiscovered vistas most visitors simply won’t find when taking one of our complimentary onboard bikes out for a spin. Leave all the planning to us!

Personalized experiences for family and friends —
all for you, all complimentary!

Celebrate a special occasion!

Birthdays, anniversaries, retirement parties, college reunions onboard for family and friends . . . we’ve got the person to help pull off your gathering no matter how large or small, all with pizzazz. Whether it’s a cake, helping plan a ceremony onboard, or gathering your troop in our library or cocktail lounge to toast your special occasion, every memory is special thanks to the help of your Concierge.

Just the ticket!

With time differences and tracking down information online to get to that overseas concert or sporting event that’s been on your bucket list forever, our Concierges can take the hard work out of having a good time. Whether it’s tickets or a restaurant reservation, they’ll call ahead to make sure all you have to do is show up!

Regional expertise

Say you’re looking for the best coffeehouse in Vienna (there are plenty to choose from!) or the most delicious goulash in Budapest. Your local, regional expert is much more than just a guidebook anyone can pick up and peruse — they’re your personal guide to tour enhancement.

Activity planning

Everyone needs a little inspiration every now and then. Say you’re traveling solo or want to do something else when your spouse wants to go shopping. Our Concierges are well-informed, personable, and able to tailor individual activities to your specific interests if you tell them you’re into biking or handcrafts, for instance.

All guests in all cabin classes can utilize the Concierge Service —
simply log in to My Portfolio and submit a request, or send an email any time up to two weeks prior to your departure at On board, stop by the Concierge Desk in your ship’s lobby once you’re onboard, or call the Concierge Desk directly from your stateroom phone.

Chat with an Expert